Question 1

Is JAYCAB a licensed travel agency?

Accepted Answer

Yes. JAYCAB is a licensed travel agency operating under CKY Group, a member of TÜRSAB (Association of Turkish Travel Agencies) and an Authorized AJet Sales Agent. In addition, with our ongoing IATA membership process and global partnerships, we provide services in line with international standards.

Question 2

Do you work with third-party companies for your services?

Accepted Answer

No. We provide transfer services with our own fleet under our group brand Freeman, and we issue flight tickets directly through our own ticketing systems.
By following the principle “We plan it, we operate it,” we ensure full operational control and service quality.

Question 3

Can my foreign guest communicate easily during the transfer?

Accepted Answer

Our operations center operates 24/7 to ensure guest comfort. While our drivers focus on safe driving, our multilingual operations team communicates with guests via phone or WhatsApp, answers their questions instantly, and provides guidance to the driver when needed.

Question 4

Will I be charged extra if my flight is delayed?

Accepted Answer

No. Our operations team tracks your flight in real time. Even in case of a delay, our driver will be waiting for you at your actual landing time. No extra charges apply for flight delays.

Question 5

What comfort features do your vehicles offer?

Accepted Answer

All vehicles in our fleet (Mercedes-Benz Vito, Sprinter, and sedan models) meet VIP standards. Leather seats, climate control, Wi-Fi, charging units, and complimentary refreshments are provided as standard.

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